IT Maintenance Services have been in vogue for a long time. The service was in huge demand in the beginning of the IT revolution around the 1990’s. Clients allocated fixed budgets to maintain IT equipments. IT suppliers were paid, irrespective of whether their services were utilised or not. You may want to check out the full article for more. IT maintenance budgets were grossly underutilised. The improvements in technology resulted in lesser demands for maintenance due to superior features of IT systems. However, IT assets were excessively used and this caused severe damages. The systems were even utilized beyond their capacity and hence it led to the reemergence of IT maintenance models.
System Maintenance Services and Computer Maintenance Services are the two important services in this model. The mode of support is divided into five categories namely Break-Fix services, Break- Fix Support, IT repair services, support during Out- of- hours and Non- working- hours. The IT supplier replaces the damaged part/parts of the computer in Break -Fix services. The supplier provides additional assistance for longer periods of time in Break-Fix support. The supplier does not replace the damaged equipment but provides assistance in repairing the damaged part or equipment while offering IT repair services. An IT supplier provides maintenance support beyond their business hours while offering Out-of-hours and Non- working- hours support.
Selecting the right IT maintenance services provider is a strategic business decision. The IT supplier should be able to troubleshoot and respond to break-fix demands quickly. They should maintain an inventory of different parts, which are commonly replaced. A supplier who partners with several system integrators will be able to serve better. It may not always be possible to expect the supplier to provide replacement for every part. Partnerships with leading IT majors will help them access the different spare equipments. Similarly, the supplier should also have the expertise to source the equipments. The experience of handling similar requests is also another important factor that adds to the credibility of an IT supplier. Many times there might be multiple requirements for repair and replacement. There may also be several unique and first of the type service-requirements. Many IT equipments have to be constantly checked for quality. An IT supplier will be able to offer pro-active support, only if they have the expertise. Partnerships with different system integrators will help them to leverage the advantage for the benefit of their client.
Choosing the right mode of engagement will help companies obtain maximum benefits from IT Maintenance Services. There is a viable option than the conventional outsourcing model. Maintenance activities should be carried only on a need basis and also on pro-active basis in some cases. Therefore, it will be not be profitable to engage an IT supplier for the whole year. In a co-sourcing model, it is possible to avail the services of an IT supplier on a need-basis and for short term requirements. The supplier also provides part-time/full time resources. Hence, maintenance activities will be performed in a flexible manner, without affecting business continuity and exceeding budgetary limits.